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since ‎Apr-09-2020
Country: United States
Type: Personal
Thehardway
Thehardway Contributor
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Cannot get in contact in any way or form to appeal...

by Thehardway Contributor in Disputes and Limitations Archives
‎Apr-14-2020 08:04 AM
‎Apr-14-2020 08:04 AM
Messages won't work. The box pops up but I don't get any cursor or keyboard to type on. The phone system is offline. There is no way fo me to appeal a decision from the resolution center.  They found in the sellers favor after he sent a tracking number showing package was delivered. Unfortunately the tracking number he sent PayPal isn't for my purchase, it wasn't for my name or for my address. ... View more

Re: Dispute closed by merchant sending fraudulent ...

by PayPal Employee LiamCaleb1528 in Disputes and Limitations Archives
‎Apr-09-2020 10:43 PM
‎Apr-09-2020 10:43 PM
Hi @Thehardway    Thank you for reaching us, If I got you correctly you're saying that the tracking number that the seller provided is actually not with your address listed on it not even your name? You see, our disputes team basically rely on the tracking numbers for that is the most accurate way they can check if the item was delivered or not. If the tracking number matches the address that you have on the time that a dispute was filed, and the seller managed to follow it, then they will definitely favor the seller. But still, to give you a fair share, you could appeal the case along with the information to support the claim. Please check this article for reference: https://www.paypal.com/us/smarthelp/article/can-i-appeal-paypal%E2%80%99s-decision-on-my-case-faq2050?app=searchAutoComplete   Hope this will help you, a kudos will be appreciated. Stay safe now and God Bless! ... View more
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