PayPal Community

I received the wrong item from a vendor in China.  They made me return it in order to get a refund.  PayPal said they would reimburse the shipping cost, but I have go round and round with them because their system won't let me upload my request in the activity.  I have chatted several times and they keep telling me to contact Telus at  PayPalreturns at Telusinternational.  com  but I have gotten a couple of canned replys that tell me to keep trying the same option, which doesn't work, and now they are completely ignoring me.  The cost of the return shipping was more than the cost of the item I paid for. I have spent hours trying to deal with this, I would have been better off keeping the item...  How do you get a human to respond to you? ... View more