PayPal Community

Hi, @GavinCronin123,   I hope you are doing well.   I highly recommend checking the Activity page of your PayPal account to confirm if you have been charged twice for the same amount and to the same seller. If you have seen that there are two charges identical for the same transaction, you can open a dispute to one of them by following these steps below: Go to the Resolution Center. Click Report a Problem. Select the reason for your dispute and click Continue.   For more information about opening a dispute, you can check this link below: - I didn't receive the item I purchased or it's different from the description. How do I report the problem?   Hope this helps! Always keep safe. Kudos & Solved are greatly appreciated.🙂 ... View more

Hi @GavinCronin123 , Thank you for reaching out to us.    Can you check your bank/card statement if the payment has been debited twice? If yes, you may reach out to the seller directly so that they can issue a refund directly from their end or you may file a dispute by logging in to your Paypal account and go to Resolution Center. You might also want to double check if the email you received was both from Paypal, it might have been that you received a confirmation of payment directly from the seller and another one from us confirming that we have processed a payment for you. So it might not mean that it was charged twice.    Now once a dispute is opened, you would be given a chance to resolve this directly with the seller as it would be faster and easier if they would process the refund directly from their end. Now if they would not be cooperative, you can escalate this to a claim meaning you would be giving us authorization to decide on the case.    Hope this helps! Stay safe. ... View more