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since ‎Apr-04-2020
Country: Australia
Type: Business
kindredbe
kindredbe Contributor
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Re: "manually accept or refuse this type of paymen...

by kindredbe Contributor in Payments Archives
‎Apr-04-2020 02:50 PM
‎Apr-04-2020 02:50 PM
Hi Kernowlass,   thanks for your reply, I can't see the 3 dots you're referring to under the money section, although there is an add currency option, but I'm not sure that's it because I have added them and I can see balances for AUD, EUR, GBP, CAD as well as USD. I found the below under profile, payment preferences which explain why its asking for the accept or refuse, so now I just need to know how to do that for each individual payment because there aren't any setting available to do that on each payment Accept payments in a currency I don't hold: Ask me whether to accept or refuse each individual payment   ... View more

"manually accept or refuse this type of payment bu...

by kindredbe Contributor in Payments Archives
‎Apr-04-2020 12:16 AM
‎Apr-04-2020 12:16 AM
I have just had 4 payments made 30 days ago returned to customers, the message Paypal sent me about this was "This payment was returned because: You wanted to manually accept or refuse this type of payment but didn't choose one or the other."   But nowhere can i find where i can do this, not in the transaction (as they are marked completed not pending ) or in my profile settings (which was suggested in a different thread on this forum) and I have a lot more of these payments that will presumably be returned in the next few days and hours as they hit the 30 days marker    I have been receiving payments without a problem for the last few years, this has just only happened to non US currencies that I have just started taking a month ago.   Has anyone any suggestions, as I cant get through to the help centre because of the covid 19 issues   thnx   ... View more
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