I mention landline number because when I first tried to login (under my old account information), I could not remember my password. So, I started the resetting the password process, typed in the old e-mail, clicked next, and then it gave me a message that it was going to contact my by the following number to send me a verification code/message. The number it was showing was my old landline number that my mom and I have not had since at least late February 2019 (if not before that). So, that put a halt on the resetting the password process. I am in the process of changing all of my online accounts and profiles as my mom is planning to change our internet service provider and the primary e-mail I have used since the fall of 2006 will no longer work for me (as it was an e-mail account tied directly in with that internet service provider) once this change is made. I have created myself a new e-mail account on Google. I was getting no where no matter which direction I went to try to make these changes (on Facebook via messenger, calling PayPal, looking for other ways to do this via the PayPal Help Center, etc.) as each direction kept on telling me to login to make the changes and I could not do that because I could not remember my password. Hence, the constant no progress loop. I rarely use PayPal anyway, but I was just want to update my profile. I ended up creating a new account/profile on PayPal (with my new e-mail and mobile phone number) and now want to delete my old account (that has my outgoing old e-mail and old, non-existent landline phone number on it). As you can see, I am one that rarely make changes to my contact information until I am forced to do so.
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