PayPal Community

Dervishali · ‎Apr-06-2020

Hi again. Is it possible for anyone to provide some feedback on what would happen if I sent the item off and it got lost or stuck in China customs? Regards.

Dervishali · ‎Apr-03-2020

Hello, Thank you for the response. I am happy to send the item back to get the refund. My issue is actually with the method and format of sending it back. This is where I am concerned. The item is valued at $600 so if the seller is asking me quote '$69.5USD' on the package then I am not happy to do this. This is apparently due to customs in China. If I do quote this on the package and it gets stuck/lost, will I still be entitled to my full refund? This is where I am concerned. Regards

Dervishali · ‎Apr-02-2020

Hi there. I purchased a car radio unit from a secure website. It was posted from China. The product is faulty and I would like a refund. I have contacted the seller and they have said they will issue a refund however this is where the issue is. They have said I need to send the item via EMS which I have not heard of. And they said I need to write on the package '$69.5USD'. The item was $608USD so obviously I am not happy to do this. They said this was to do with customs. I am now stuck as if I send it via Parcelforce it sounds as though they may not receive it and then I will be without the item or the money. Please can someone advise what would be my best option now? I have received an email from PayPal stating I need to send the item off within the next 10 days so would like to know what I need to do. Regards.

PayPal Community

Re: Refund for item that was faulty

Re: Refund for item that was faulty

Refund for item that was faulty