I have this problem now. Had my paypal account since 2001. Not a business account. Out of the blue yesterday it is locked. No explanation other than a generic "violation of terms and services." When I try to get information, I get stuck in an endless loop of paypal hell. Use our chat box, but it says it's not business hours, so come back later (even though it is within the hours of business they state in the chat denial.) Then I finally figure out how to email. I get a canned email response saying I need to call. But, nowhere is there a phone number listed. This is ridiculous.
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