PayPal Community

Hi @Hawraalali,    There is no option to cancel a payment you’ve sent if its status shows "Completed" in your Activity.   If you didn't make this payment, please report this unauthorized transaction in the Resolution Center.  If there are other issues with this payment, such as you didn't receive the items or services you paid for, you can open a dispute in the Resolution Center.  Please click here for more information. ... View more

Hi @Kooper12,   I do apologize for the difficulties you've had with trying to resolve your account limitation. Most limitations are addressed within 3-5 days, depending on your specific case. For an accurate estimate, please review any emails we sent you about your case.   To view the status of your case, go to our Resolution Center.   You can help speed up the review process by completing the steps listed there. Once you do this, we'll review your case and send you an email with the outcome.   ... View more

Hi @Desaya,    I do apologize for the difficulties you've had with setting up your PayPal account. I have a few options for you:    1. You can refund the payment. Click here for more details about refunding a transaction.    2. You can update your business information:    Click the Settings icon next to "Log out" and click Account Settings.  Click About the business on the left.  Click Update to the right of "Business Information." Click Edit on the "Company Profile" box. Enter/Update the required information. Click Save. ... View more

Hi @rashif_2000,   I'm sorry to hear that you've had difficulties adding funds to your PayPal balance.    Please keep in my that you do not need to have money in your PayPal account to make a payment. As long as you've linked a bank account or card, you can shop with PayPal and pay from the bank account or card.   If you still want to add money to your PayPal account, you can do so from a confirmed bank account. You can't add money with a credit or debit card.  Please click here for additional tips about adding funds to your PayPal balance. ... View more

Hi @GordyJ,   I do apologize for the difficulties you've had with trying to link your PayPal Prepaid MasterCard.  When you activate your card online, you're asked to log in with your PayPal credentials. At that time, your PayPal Prepaid MasterCard should have automatically been added to your PayPal Wallet as an additional payment method.   You can also follow these steps to register your permanent card to your PayPal account, you must: Go to www.paypal.com/prepaid and click on “Activate your Card Account here" Enter the 16 digit card number, CVC2 number, and PIN number when prompted. Click on Continue. Provide the missing account information. Click on Register Now to complete the process. You can find additional information about the PayPal Prepaid MasterCard by clicking here.   ... View more

Hi @Akelly26,   PayPal Prepaid & your actual PayPal Account (PayPal App) are two separate services & applications.     You can use your PayPal account to set up instant transfers at no-cost to your PayPal Prepaid MasterCard Account.   I would suggest the PayPal Cash Card (no credit check required) if you're looking to have everything under one application. Please see the links below for additional details:     PayPal Cash Card PayPal Prepaid Card PayPal App One Touch ... View more

Hi @Eyeguy,   I do apologize for the difficulties you've had with your transaction. Most transactions are covered under PayPal's Buyer Protection if you don't receive your item. We advise waiting at least 3 days from the transaction date to give your seller enough time to ship the item. You can follow this link here with instructions on how to file a dispute.   ... View more

Hi @ORI2545,   I do apologize for the difficulties you've had with your PayPal Account. If your account is limited, it is essential to respond to the limitation to regain full access to your account so that you can withdrawal your available balance.   The time it takes to restore account access varies depending on the type of issue. If you've submitted the information we requested in the Resolution Center, you should receive a reply email from us within 3-5 days. You can find additional information about account limitations by clicking here.   ... View more

Hi @isabellemaissy,   If you've completed the steps to remove your limitation in the Resolution Center and your account is still limited, it means that we're still reviewing your information.   Our reviews are generally completed within 3-5 days. We'll notify you via email once our review is completed.    We appreciate your patience during this challenging time!     ... View more