PayPal Community

Hi @ZiggyG, there are different reasons as to why account is limited. You may refer to this link to check https://www.paypal.com/us/smarthelp/article/why-is-my-paypal-account-limited-faq1758 Also you may refer to this link to removie the limitations. https://www.paypal.com/us/smarthelp/article/how-do-i-remove-a-limitation-from-my-account-faq2189?app=searchAutoComplete Thank you. ... View more

Hi @ryougishiki, sorry about what happen. You may refer to this link to file an appeal. Please ready the proof of postage just incase you may try submit it as well. https://www.paypal.com/uk/smarthelp/article/can-i-appeal-paypal%E2%80%99s-decision-on-my-claim-faq2050?app=searchAutoComplete Thank you. ... View more

Hi @Julyamy, whay kind of proof for wrong delivery address is it? You may get a documentation from the Shipping Courier that the tracking number is not delivered on your address. Once you have this documentation you may file an appeal on the claim. You may refer to this link https://www.paypal.com/uk/smarthelp/article/can-i-appeal-paypal%E2%80%99s-decision-on-my-claim-faq2050?app=searchAutoComplete Thank you. ... View more

Hi @Rossik01, I see where you coming from about this, though it is listed on the Buyer's Protection that for returning the item it will be by the Buyer's cost. However you may want to take advantage the PayPal Return Shipping Fee Reimbursement. Paypal csn remimburse up to 30USD cost of return shipping. Please see link below. https://www.paypal.com/us/webapps/mpp/returns Thank you. ... View more

Hi @NickFPV, if you can ask for a documentation from the shipping courier regarding stop shipping items to China so we have something to look into to extend the timeframe for returning the item to get refund. Thank you. ... View more

Hi @DBLDWN, I know how frustrated you are with the situation. Paypal use whatever information provided. If we are given a tracking number and we can track it on the website of the shipping courier then we xannot identify that as fraud tracking. That is why we arw asking a supporting documents to protect your claim about not receiving the item. Quiet not sure why UPS won't like to provide documentation about the exact informstion they provided. But please contact one of our live chat agent so we can send a report request about it. Go log in to your PayPal account then go to message center then choose the chat with us option. Thank you. ... View more

Hi @Direstraits, you may refer to this link below on how to remove the limitations ln your account. https://www.paypal.com/uk/smarthelp/article/how-do-i-remove-a-limitation-from-my-account-faq2189?app=searchAutoComplete Thank you. ... View more

Hello @Wartog, you may please refer to the link below for details about the charge back. Also you may plesse provide the proof of postage and/or tracking number if necessary. https://www.paypal.com/us/smarthelp/article/what-is-a-chargeback,-and-why-did-i-get-one--faq2036 Thank you. ... View more

Hi @Dorkykid, if you're going to close a dispute make sure you are 100% satisfied with the product or you already receibed the refund. Once you request to have a case closed it cannot be re open. If you're decided please refer to this link. https://www.paypal.com/us/smarthelp/article/can-i-close-my-dispute-or-claim-since-it-shows-resolved-faq1782 Thank you. ... View more

Hi @nictoop, sorry to hear about it. Unfortunstely friend and family is not covered by Buyer's Protection so we cannot file dispute on it. But once the transactiom reflected on your card company you may file a dispute with them instead to get your money back. Thank you. ... View more