I made a purchase and waited for item to arrive. When it hadn’t arrived after 3 weeks I asked sender to provide proof of postage. Item was dispatched 17 January from China. Arrived in Canada and was processed on 27 january. After another week of waiting I asked seller to refund or send another item as the tracking had not changed since 27 January. It is obviously lost. Seller didn’t respond. Opened case with PayPal on 13 February and was given resolution date of 1 March. On 29 feb this was changed to 6 March, then to 10 March, 13 March and now it is 16 march. Nothing from seller except tracking which still has not changed. There is no reason given by PayPal for changing dates nor is there any way to ask questions. I have sent a couple of messages through the contact us button but have no responses. At what point do I give up on PayPal and go to my credit card company and request a refund?
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