Thank you 🙂 Sadly it is not that simple We have a contract as we send few thousand parcels a year. The parcel can be kept in the depot for not more than 10 days then sent back to us. Then, at the end of the month, the courier will invoice also the extra fee, due to cost of returning the parcel ( charged as a normal shipping plus the 10 days stop in the depot ). We did send to the address provided from the customer but it appears not to be correct, even if verified. So the telephone, Italian address with UK ( not working ) phone. So it will appear it is our fault if the parcel will come back ( paypal doesn't state anywhere how long the customer has to pick it up from the depot if the deliveries failed ) If a customer opened a case for a similar problem we already had to refund , losing also the extra 15 euros fees + the shipping. It is a BIT annoying.... We wonder if there is a way to protect ourselves. Thank you very much Kind Regards
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