I bought a Dyson air purifier though eBay. Expensive but I thought necessary. The item was bought with PayPal credit. When it was delivered, it was a second-hand iron. No response from the vendor so pretty clear that I had been conned. So after following the eBay process, approached PayPal. They said report it to the police and snd us their letterhead reply. This was about the point that my Dad had died, so I'll be honest, I didn't do it right first time. So after the first dismissal, I called PayPal. Spoke to a very helpful adviser that reopened the case, an ran me through the submission procedure. He said that as it wasn't busy (Boxing Day), he could check that it had been received and would contact me back there was any issues. Nothing for 4 weeks when the case was dismissed again. Spoke to another adviser who confirmed that the document had been received, but said the case has been dismissed because the police were now working it. Which is not what the e-mail said. She advise me to complain. So I have. 4 times. Each times with standard responses saying that the case was dismissed because I hadn't responded in time. How do I get you guys to listen to me? Why can't you deal with the claim. I thought that you were supposed to protect me?
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