PayPal Community

Here's another way PayPal policies enable fraud.  I purchased a game from an online seller and paid with PayPal.  The game never arrived.  I filed a claim with PayPal who contacted the seller.  The seller gave PayPal a tracking number for an item that was delivered to my city and state (but weighed about 5 times the weight of what I purchased).  PayPal accepted this tracking number as proof of delivery even though it specified no address, only my state and city.  What??  The seller should be able to provide specific documentation that it was sent to my address, which was shown on the purchase receipt that I provided to PayPal.  After filing a "Lost Package" claim with UPS they sent me an email saying that they had no record of any package being delivered in my name to a specific address in my city (UPS divulged the shipping location).  I had to provide all this documentation to PayPal to get my $46 returned to me but it tooks hours of my time trying to contact PayPal customer service and then deal with UPS customer service.  If PayPal would simply require the seller to provide the specific shipping location then none of this would be an issue. ... View more

This is still a problem.  My claim Case ID: PP-D-51555258 was denied based on a bogus tracking number that they gave to Paypal.  Paypal is refusing to honor the protection because the seller gave them a bogus tracking number with no delivery address information and no recipient that matches my name.  The UPS "Proof of Delivery" does show a shipping weight that is 3 times the weight of what I ordered so I think I may take this angle with Paypal as this was suggested as the "solution" to this problem.  If Paypal does not resolve this I will close my account and advise everyone I know that the paypal protection is worthless and I'll never use PayPal or their Venmo app again (also an early adopter of Venmo).  I'll likely move to Square's Cash app.  Too bad.  I've been a Paypal users since they started. ... View more