Hello PayPal community, I am looking for some advice on what to do about an eBay transaction I had back in June; the 180 days passed Dec 25th. My next piece of action is to file a dispute with my CC (Barclays). Basically, [very big/reputable] seller sells me defective device, I return it, seller claims they refunded, and it was never refunded. Payment was through PP with all of it being paid by my CC. I open a case on PP which ran from the end of July to middle of Oct. It was "Under Review" nearly the entire time until I called PP again, where I was reassured that the funds were on "hold" until the case was closed, and was persuaded that I'd receive my refund when I closed the case. Well, it closed with no refund being given, with the adjudication reason of "The seller has provided a full refund to you." I was then told to continue contacting the seller about reprocessing the refund, so the majority of time spent dealing with this issue between Oct-Dec was waiting for their emails. For a somewhat big eBay company, I got different representatives telling me each time (10+ times total) in the same email reply thread that either: A) the refund will be processed in the next 2-3 days, B) the refund had already been processed, or C) our returns/refund department is very backed up and the funds will be sent out ASAP. I'd send the same response every time with proof and statements of my accounts, Item/Return ID, return tracking, etc. They have not responded to me since the last week of December. Paypal was utterly useless the entire process as was eBay when I provided them this information too. One interesting thing I got after contacting eBay multiple times was that one rep said that they saw a refund was processed (or trying to be processed) but no funds were returned. This was in early Dec. and when I asked other reps about that before and after that call, they said they didn't have access to see it. So, make what you will of this info. Would the funds have gone straight to my CC or would PayPal display the +$$$$ in Activity first? Either way, neither refund was present. Could I call PP and ask for a reconsideration on this dispute/transaction or should I be completely done with them? Should all action be taken through my CC at this point? Any other pointers would be extremely appreciated and please ask any clarification questions. Thank you
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