PayPal Community

Hey there Jenny, as you have a password all you need to do is log in to your account and click on the 'Send Money' tab, enter the email address of the recipient and the amount and currency of the payment.   As you are sending money to your son you can send a personal payment as a gift. There are no fees when using your bank account or PayPal balance as the funding source, however,  if you are using your credit or debit card a fee of 3.4% + £0.20 GBP will be charged. When sending the payment you will be given the choice to pay the fee or you can leave it to be paid on your sons side.   You do not have to change the currency yourself. If using your credit/debit card you will have the option, during the send money process, to choose either PayPal or your card to do the conversion. If payment is funded by your bank or PayPal balance PayPal will do the conversation.   I hope this helps ... View more

Hey there, we do have a department here that can review any email you are unsure of. All you need to do is forward it to spoof@paypal.com. Leave the subject as it is and once reviewed you will be notified as to whether the email is genuine or not.    In regard to the email you have received. There was a draw done by PayPal where several customers won £10,000 and it was credited to their PayPal account balance.   If you are unsure though as I said forward it on to us here and we can review it.   Just an FYI about emails that you may receive. PayPal will always address an email to the full name provided on your account. We will never address an email to a customer with Dear PayPal member or Dear Customer etc. We will also never use your eBay ID or your email address to address you.   I hope this helps. ... View more

Hey, as you have escalated your disputes to PayPal claims your sellers have been given 10 days to respond directly to PayPal through the Resolutions centre. If they don’t respond with a valid tracking number showing delivery to the address provided though the transaction details the claim will be closed in your favour on day 11. The buyer protection will then be implemented and a full refund will be credited to your PayPal balance or card, depending on your funding source.   I hope this helps. ... View more

Hey Melanie, as PayPal is registered as a bank, for security reasons there is a certain process involved that has to be followed when changing your name.   The only way you can change your name on a PayPal account is by providing legal documents to show your name has been changed. By legal documents I mean a valid photo ID with your new name i.e., driver’s license, passport or other state or government issued photo ID and a copy of the court-issued document showing your name change (e.g., marriage certificate-licence, divorce decree, deed poll).   The financial information on your account also has to match up with the name on your account. For example if you change your name on the PayPal account and not with your bank/card issuer, your bank or card may be denied and you could have trouble sending payments.   If you click here it will bring you to the name change process on the PayPal website.   I hope this clarifies the process for you. ... View more

Thank you surplusdealdude!   As well as trying to click on the "My PayPal Account" you can also try clearing the cache and cookies on your PC.   This can help when you are experiencing difficulties in viewing web pages and it will speed up your loading and browser closing times as well.   I’ll put in below the steps on how to clear cache and cookies on both Internet Explorer and Mozilla just in case you haven’t done it before. As you have said, you can access from your iPhone so it isn’t a password issue, hopefully this will help.   Internet Explorer 1.Open an Internet Explorer browser window. 2. Click ‘Tools’ at the top of the page. 3. Select ‘Internet Options’ from the drop down menu. 4. On the General tab, click the ‘Delete Files’ and ‘Delete Cookies’ buttons in the Temporary Internet Files section. 5. This will delete all the files currently stored in your cache and cookies.   Mozilla Firefox 1. Open a new Mozilla Firefox browser window. 2. Click 'Tools' at the top of the page. 3. Click ‘Clear Private Data’ from the drop down menu. 4. Checkmark the data you wish to remove. 5. Click Clear ‘Private Data Now’. ... View more