PayPal Community

Hi @mollymika,   I’m sorry that you received this notification and understand your hesitance to click on the link. There are many things to look for to determine if the email is fake or not. Things such as generic greetings, misspellings and requests to click on links are a few. More information can be found here. Anytime you are unsure if an email is from us, you can forward it to us and we will let you if it is or not. Remember to delete it once it has been forwarded.   Lisa   ... View more

Hi @Djryuu,   I’m sorry about the trouble with a dispute. I understand that online tracking was provided even though there was nothing to ship. Is the case closed or open? If it’s open all information will be reviewed and an email update will be sent. If the case is closed, you should have the ability to appeal in the Resolution Center. I know how frustrating this must be and I apologize for that.   -Lisa ... View more

Hi @jettstream,   I understand that you are having trouble with printing labels and addresses are not generating for you. If you haven't already, try clearing cache and cookies and using a different browser. If the problem persists, please reach out to us on Facebook, Twitter, or by phone or email for further assistance. I know this is frustrating and I apologize for that.   Lisa ... View more

Hi @Calvinchen23,   I’m sorry to hear about the trouble with opening a claim and know how frustrating this can be. From the information provided, the payment may have been sent as Friends and Family/Personal. Personal payments cannot be disputed as they are not intended for purchases. Information about how you are protected can be found here.   Lisa ... View more

Hi @Hsani19,   You're welcome. 🙂   Lisa ... View more

Hi @E_2Kool,   Thanks for your question about fees. The fee is applied to the total amount of the payment sent. The fee is not divided or only applied to certain parts of the payment.   Lisa ... View more

Hi @mnor,   I’m sorry to hear you’ve had such a hard time completing this process. Please reach out to us on Facebook or Twitter so we can take a closer into this.   Lisa ... View more

Hi @sohaylataha,   Thanks for reaching out to us about a payment hold. This does not seem to be a funds availability hold, which is typically held for 21 days. I would advise reaching out to us there and we can take a closer look at this. Contact us on Facebook, Twitter or by email or phone for assistance.   Lisa ... View more

Hi @Buddydelong33,   Great question! The account history can be accessed in by clicking Activity in the account. You should be able to download history within a past 3 years.   Lisa ... View more