Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum is not available for new posts or responses; previous posts remain available to review. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Mar-01-2017
Country: Canada
Type: Personal
dmmackay
dmmackay Contributor
Contributor
23
Posts
1
Kudos
0
Solutions
Liked
Your 5th PayPal Anniversary
Helper
Conversationalist
Your 3rd PayPal Anniversary
Your PayPal Anniversary
Giving
Sociable
Friendly
The Return
Ice Breaker
Active
View all
Latest Contributions by dmmackay
  • Topics dmmackay has Participated In
  • Latest Contributions by dmmackay
  • « Previous page
    • 1
    • 2
  • Next page »

Re: Refund is SHORT CHANGED

by dmmackay Contributor in Transactions Archives
‎Aug-26-2020 11:20 AM
‎Aug-26-2020 11:20 AM
Since, I am placing orders with Sellers in My Own Country.. Why is there a Conversion Fee at all?  Refunds, are Consistently Less - because of the Conversion Fee with PayPal...NOT MORE! IN Fact - I think the Refunds have had the Whole Conversion Fee SHORTED on the REFUND ... View more

How do I file a Claim for Item Not Arrived - Past ...

by dmmackay Contributor in Disputes and Limitations Archives
‎Aug-26-2020 10:42 AM
‎Aug-26-2020 10:42 AM
... View more

Re: Refund is SHORT CHANGED

by dmmackay Contributor in Transactions Archives
‎Aug-13-2020 01:54 PM
‎Aug-13-2020 01:54 PM
I guess since my Most Recent Post was Deleted and Marked as Spam Let me Continue on with this Previous Post and Say  FOOLED ME ONCE - SHAME ON YOU FOOLED ME TWICE _ SHAME ON ME! Now it's Aug. 2020 I've had Several Frustrations with Orders on eBay within the Last Month.   1st Order I order an exhaust from N.Y. though Seller Using the Global Shipping Program. The Item goes from N.Y. to Kentucky - 600 miles in the Opposite Direction of the Destination - Nova Scotia Canada Tacking States: Delivered and Signed for, with no Status Updates for 20 Days. The Seller Ignores my Messages and Cancels the Order. ____________________________________________________ Order 2 -  I order Exhaust Part (from Different Seller). "FREE UPS Standard to Canada"  Item location:VANCOUVER, Canada After Placing the Order I see "UPS"  - Which SIGNALS THE RED FLAG - This is a COURIER AND I used a P.O.Box. I Contact the Seller to inform of An Alternative Address if they cannot ship the item to the P.O. Box. 4 Days Later the Message from the Seller is: Dear buyer, your address is incomplete, we cannot ship the item to you. The Seller Cancelled the Order. I Paid 134.88  Refund $128.81 Loss -$6.07 CAN I call eBay - They tell me to take it up with PayPal; for the Conversion Fee. ________________________________________________________ I Place an Order again, with the Above Seller on eBay  This time the Seller: Uploads Tracking Information; and Replies in a Message asking for An Additional Payment of $30.00 though PayPal for Shipping-  after Uploading Tracking Info .... This time I Cancel the Order Purchase 134.66 Refund:   128.68 Loss:        -$5.98 __________________________________________________ Order 4  Home Appliance  "FREE Standard Shipping" Item location: Brampton, Canada (going to Nova Scotia) 10 Days after Payment the Seller Requests a Physical Address ( other than the P.O.Box) 11 Days after Purchase, Seller Cancelled the Order -he cannot supply the item due to Damage. (though I Placed My Order - Before Others) I Suspect, I will get a Refund - LESS THAN THE FULL PURCHASE PRICE of $215.00 CAN ______________________________________________________________________ In Regards to these Sellers that are Saying "Free Shipping" I believe the General Rule of Thumb is:  If it's going by Courier, they Do Not Deliver to P.O.Boxes. I do try to Notify Sellers of an Alternative Address.. However; I've Often Ordered and see a Message at Check Out:  "Seller Does Not Ship to P.O. Boxes"  - and the Order is Not Processed unless the Shipping Address is Changed.  Most Buyers, have No Way to Know, if Sellers are using - Canada Post/ UPS/ FEDEX, etc. unless otherwise stated.  I tried to contact PayPal by Phone but was Given the Run Around by the  Machine; Eventually told: I COULD NOT SPEAK TO A REP! I Suspect that I'll be out $20.00 this month - Sellers are Stating "Free Shipping" and Orders are being "Cancelled" or "Not Arriving". I might also point out that 3 of the 4 Orders are from Sellers within Canada - WHY HAVE PRICES IN U.S. DOLLARS  and the CONVERSIONS - if You're Buying in Your Own Country?And I don't think it's ever worked out that I got more because of the Conversion Fee being Refunded. ... View more

Re: Costly Shipping Mistakes on eBay and Inconvien...

by dmmackay Contributor in Payments Archives
‎Aug-13-2020 01:14 PM
‎Aug-13-2020 01:14 PM
I might also point out that 3 of the 4 Orders are from Sellers within Canada - WHY HAVE PRICES IN U.S. DOLLARS  and the CONVERSIONS - if You're Buying in Your Own Country? ... View more

Costly Shipping Mistakes and Inconveniences - Usin...

by dmmackay Contributor in Payments Archives
‎Aug-13-2020 12:54 PM
‎Aug-13-2020 12:54 PM
I've had Several Frustrations with Orders on eBay within the Last Month. 1st Order I order an exhaust from N.Y. though Seller Using the Global Shipping Program. The Item goes from N.Y. to Kentucky - 600 miles in the Opposite Direction of the Destination - Nova Scotia, Canada Tacking States: Delivered and Signed for, with no Status Updates for 20 Days. The Seller Does Not Reply, to my Messages and Cancels the Order. ____________________________________________________ Order 2 -  I order Exhaust Part ( Different Seller). "FREE UPS Standard to Canada"  Item location:VANCOUVER, Canada After Placing the Order I see "UPS"  - Which SIGNALS THE RED FLAG - This is a COURIER AND I used a P.O.Box. I Contact the Seller to inform of An Alternative Address if they cannot ship the item to the P.O. Box. 4 Days Later  Message from Seller: Dear buyer, your address is incomplete, we cannot ship the item to you. The Seller Cancelled the Order. I Paid 134.88  Refund $128.81 Loss -$6.08 CAN I call eBay - They tell me to take it up with PayPal; for the Conversion Fee. ________________________________________________________ I Place an Order again, with the Above Seller2 on eBay  This time the Seller: Uploads Tracing Information; and Replies to a Message asking for An Additional Payment of $30.00 though PayPal for Shipping-  after Uploading Tracking Info .... I asked the Seller to Cancel the Order Purchase 134.66 Refund:   128.68 Loss:        -$5.98 __________________________________________________ Order 4  Home Appliance  "FREE Standard Shipping" Item location: Brampton, Canada (going to Nova Scotia) 10 Days after Payment the Seller Requests a Physical Address ( other than the P.O.Box) 11 Days after Purchase, Seller Cancelled the Order -they cannot supply the item due to Damage. (though I Placed My Order - Before Others) I Suspect, I will get a Refund - LESS THAN THE FULL PURCHASE PRICE of $215.00 CAN ______________________________________________________________________ In Regards to these Sellers that are Saying "Free Shipping" I believe the General Rule of Thumb is:  If it's going by Courier, they Do Not Deliver to P.O.Boxes. I do try to Notify Sellers of an Alternative Address.. However; I've Often Ordered and see a Message at Check Out:  "Seller Does Not Ship to P.O. Boxes"  - and the Order is Not Processed unless the Shipping Address is Changed.  Most Buyers, have No Way to Know, if Sellers are using - Canada Post/ UPS/ FEDEX, etc. unless otherwise stated.  I tried to contact PayPal by Phone but was Given the Run Around by the  Machine; Eventually told: I COULD NOT SPEAK TO A REP! I Suspect that I'll be out $20.00 this month - Sellers are Stating "Free Shipping" and Orders are being "Cancelled" or "Not Arriving".   ... View more
Labels:
  • Labels:
  • Making a payment
  • Payment tracking

Re: Refund is SHORT CHANGED

by dmmackay Contributor in Transactions Archives
‎Sep-18-2019 03:06 AM
‎Sep-18-2019 03:06 AM
The Order was US $90.95 and Cost me CAN $125.12  (1 CAD = 0.7269 USD) The Refund was CAN$   119.64  (1 USD = 1.3155 CAD) The Difference of what I had paid and was Refunded of $5.48, is Nearly 5%! When I called P.P. they told me  you do not get the CONVERSION FEE, when being REFUNDED- as per New Terms of Agreement. ... View more

Re: Refunds

by dmmackay Contributor in Payments Archives
‎Sep-14-2019 04:34 AM
‎Sep-14-2019 04:34 AM
I can, and do, only Speak of My Transactions Using P.P. - and I like to try to provide ACCURATE and COMPLETE INFORMATION. To say what Usually happens, or, What You Believe SHOULD HAPPEN, and not what can happen, is INCOMPLETE when answering someone's Inquiry.   Thanks for your 2¢'s worth, kernowlass! ... View more

Re: Refunds

by dmmackay Contributor in Payments Archives
‎Sep-13-2019 03:07 AM
‎Sep-13-2019 03:07 AM
I always use a Debit or Credit Card, when paying for Goods online with PayPal. There are RARE Instances when P.P. will CREDIT YOUR ACCOUNT - It DOES HAPPEN. ... View more

Re: Refunds

by dmmackay Contributor in Payments Archives
‎Sep-12-2019 01:29 PM
‎Sep-12-2019 01:29 PM
Yes it is NORMALLY Refunded back to the SOURCE of the Payment; however there are times P.P. will apply a CREDIT to your P.P. Account. Depending on where you Ordered from and to may also Affect Your Refund: I Ordered from the U.S. to Canada - the Supplier Contacted Me after Payment, to say they could not fill my Order...So I Cancelled it. When I got the Refund from P.P. they kept $5.48 CAN for the Conversion fee of $125.12. Kinda feel I was SHORT CHANGED  Gonna Have to RE-EVALUATE where I buy my Goods from, and How I Pay for them! ... View more

Refund is SHORT CHANGED

by dmmackay Contributor in Transactions Archives
‎Sep-12-2019 04:01 AM
‎Sep-12-2019 04:01 AM
I ordered some items from the U.S. to be Shipped to Canada and Paid for the Order. The Seller then sends me a Message that they do not have the parts I Ordered. I Cancelled the Order - But when I got the Refund it was Short by $5.48 CAN. I guess if this is the Cost of Doing Business with PayPal, I won't be Using them anymore! ... View more
Labels:
  • Labels:
  • Refunds
  • Transaction Inquiry
  • « Previous page
    • 1
    • 2
  • Next page »
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!