Hi Baris76,
Thanks for posting on the Community Forum and sorry to hear about this.
If you have money available on your account balance and send a payment, the money held there should always be used first. One reason that this issue might have occurred is that the currency of your balance is different to the currency of the payment you were sending. Sometimes our security system can defer to using a card in this situation.
In future, I would recommend ensuring that your balance is in the same currency as the payment you are sending before the transaction is completed.
Here's how to convert your balance to another currency:
Go to www.paypal.com/uk and log in to your account.
Click Profile near the top of the page.
Click My money.
Beside PayPal balance, click Currencies.
Under 'Currency Exchange', enter the amount you want to convert.
Select the currency to convert the funds from.
Select the currency to convert the funds to.
Click Calculate to see the currency conversion.
Click Continue to review the transfer.
Click Exchange Currency to confirm the transfer.
Hope this helps 🙂
Sophie
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