PayPal Community

Thanks for reaching out to us here, and welcome to the community!   If the funding source selected for each transaction was the bank account, then both transactions would pull funds from the bank. To help prevent additional fees from the bank, then it may be best for you to withdraw the funds from your PayPal account back to your bank.   I hope this helps! -Erica If you see a helpful post, please accept it as a solution or give the author kudos. Thanks! ... View more

Hi aquamarinestudi,   Thanks for reaching out to us here, and welcome to the community!   I'm afraid we do not own the number you have referenced above, but you are welcome to contact us at our customer service number, which is 1-888-221-1161. I hope this helps!     -Erica If you see a helpful post, please accept it as a solution or give the author kudos. Thanks! ... View more

Hi Azanzie,   Thanks for reaching out to us here, and welcome to the community!   I'm sorry to hear about the trouble you've experienced trying to send and receive money with your account. Regrettably we are unable to view your account information from here, but if you'd like to reach out to us through one of our customer service channels we'd be happy to help! You can call or email us by clicking the "Contact" link at the bottom of your PayPal page. We are also available on Facebook at www.facebook.com/paypal or on Twitter at @AskPayPal.   I hope this helps! -Erica If you see a helpful post, please accept it as a solution or give the author kudos. Thanks! ... View more

Thanks for reaching out to us here, and welcome to the community!   I am sorry to hear about the trouble adding and removing cards on your account. Regrettably we are unable to view your account information from here, but if you'd like to reach out to us through one of our customer service channels we'd be happy to help! You can call or email us by clicking the "Contact" link at the bottom of your PayPal page. We are also available on Facebook at www.facebook.com/paypal or on Twitter at @AskPayPal. I hope this helps! -Erica If you see a helpful post, please accept it as a solution or give the author kudos. Thanks! ... View more

Thanks for reaching out to us here, and welcome to the community!   We appreciate you letting us know about the issue you've experience, and apologize for any inconvenience this may have caused. We have reported this to our technicians for review. Thank you for your patience!   -Erica If you see a helpful post, please accept it as a solution or give the author kudos. Thanks! ... View more

Hi user45,   Thanks for reaching out to us here, and welcome to the community!   I'm sorry to hear about the trouble you've experienced while trying to open a claim. It sounds as though there may be a technical issue preventing you from doing so. Regrettably we are unable to view your account information from here, but if you'd like to reach out to us through one of our customer service channels we'd be happy to help! You can call or email us by clicking the "Contact" link at the bottom of your PayPal page. We are also available on Facebook at www.facebook.com/paypal or on Twitter at @AskPayPal. I hope this helps! -Erica If you see a helpful post, please accept it as a solution or give the author kudos. Thanks! ... View more

Thanks for reaching out to us here, and welcome to the community!   I'm sorry to hear about the trouble with these payments. The date issue that you are explaining typically occurs when there is an issue with the tracking number that was entered into the transaction details. Sometimes this could mean that the tracking number was entered twice, or maybe it was entered in a format that was not recognized by our system.    PayPal uses an automated process to verify tracking numbers and provide an estimated date for the release of the funds. If the system is unable to verify the tracking automatically for any reason, then this date may appear. That does not mean that we will hold your funds longer, but you may need to reach out to us to have the delivery verified and the funds manually released.   Regrettably we are unable to view your account information from here, but if you'd like to reach out to us through one of our customer service channels we'd be happy to help! You can call or email us by clicking the "Contact" link at the bottom of your PayPal page. We are also available on Facebook at www.facebook.com/paypal or on Twitter at @AskPayPal. I hope this helps! -Erica If you see a helpful post, please accept it as a solution or give the author kudos. Thanks! ... View more

Hello!   I'm sorry for any confusion this has caused! The "Repeat this transaction" link is a fairly new feature in our system. It was put there as a result of feedback from our customers requesting an easier way to repeat transactions that they make on a regular basis. Clicking on this link will pull up a screen with the information pre-populated to make the payment again.   I hope this helps! -Erica If you see a helpful post, please accept it as a solution or give the author kudos. Thanks! ... View more

Hi zing1,   Thanks for reaching out to us here, and welcome to the community!   You are right to be cautious about clicking on links in an email. Kudos to you for reaching out to check!   PayPal does send surveys out to customers who have contacted us to get their feedback regarding the interaction. It sounds as though this is what you have received here. It is always good to check though. The link Darren6 provided is a great resource to use if you are ever unsure. You can always forward emails to us at review@paypal.com if you are unsure as well. We'll let you know if it is really from us.   I hope this helps! -Erica If you see a helpful post, please accept it as a solution or give the author kudos. Thanks! ... View more

Hi Dava1,   Thanks for reaching out to us here, and welcome to the community!   It sounds like you may need to adjust your printer settings for your labels. Here's how:   To change your printer settings for printing shipping labels: Log in to your PayPal account. Click Profile near the top of the page. Click My selling tools. Click Update in the "Shipping preferences" section. Click "Edit printer settings" under "U.S. Postal Service Preference." Select your printer options and click Save. Note: If you use a label printer, set it as your default printer. If you use HP Smart Web Printing and are having difficulties printing a shipping label correctly, you may need to un-install the program and un-install the add-on in your web browser. If you choose not to un-install HP Smart Web Printing completely, you will have to disable the web browser add-on every time you print a shipping label. Please refer to HP's or your web browser's support page for instructions on uninstalling the program and add-on.   I hope this helps! -Erica If you see a helpful post, please accept it as a solution or give the author kudos. Thanks! ... View more