Received a 20 minute phone call from Executive Escalations... I won't bore you with all the details, just the important bits. 1. If your withdrawal goes to the 72hr pending state, nobody at Paypal can force it through... they can only reverse it. 2. Paypal have received several complaints on the subject, they are working on a fix. When I said... "you realise that's admitting liability", he clammed up and tried desperately to back track. 3. They could, but won't discuss exactly why the withdrawal was withheld because "it puts our security systems at risk". In my case, this is what he "thinks is the most likely reason" for the delay... 1. It was a brand new personal account. 2. The funds were transferred in from another Paypal account in my name. Just to clarify, it's in the company's name, I'm a director. Two legally-separate entities. 3. I tried to withdraw on the same day. 4. I accessed both accounts from the same machine. When I questioned the fact that as both Director of the company sending the funds, and as the person receiving the funds... once Paypal had been put on notice that the payments were indeed genuine, they had absolutely no basis to withhold the money. "Once it's in the 72hr review period, we can't do anything about it. We've had several complaints about it and it's something we're looking to address. It's not just as simple as one line of code though..." I asked - "will future withdrawals be held in the same manner, even though you now know they are genuine?" "Most likely, yes." I've just played that snippet to Roscoe (the solicitor) and I won't repeat exactly what he said... but essentially, we have everything we need to continue in court.
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