PayPal Community

If the buyer has paid and the payment doesn't show in your PayPal account history, most likely the payment was sent to an email address which is not linked to your PayPal account. You may have misspelled your PayPal email address in the payments section of your eBay listing or you may have used an old email address. To check this, click on the "Relist" link for that item and look in the payments section for the PayPal email address. If you have access to that email address, login to your PayPal account and "Add" the email address to your account. The payment will show up right after you confirm the email address. Otherwise, you will need to ask the buyer to cancel the payment and resend to your correct email address. Send the buyer a PayPal invoice (Request Money) to make it easier for the buyer to pay.     ... View more

  @ngfunky wrote: I received payments to my Paypal account around 10/15-17 for several items I sold and the status has been "complete" for over two weeks.  However, the funds are not in my bank.  This is past the normal time stated.  What is going on?     Your PayPal payments received are not automatically transferred to your bank account. You need to login to your PayPal account and click on the Withdraw tab to initiate the ACH transfer of those funds to your bank account.   It will take 2-5 business days for the funds to be credited to your bank account. ... View more

Hi David,   Very interesting... please let us know what happens when you try to pay from the new invoice.   Sandy ... View more

PayPal uses whichever account you select as the funding method. Any old accounts should be removed from your PayPal account profile... this is the best way to ensure that those old accounts will not be used to fund your payments...   Delete those old accounts from your PayPal profile. ... View more

Did you open the package? Was the item in the same condition as what the buyer described when he received the item? ... View more

Login to your PayPal account, click on the "Resolution Center" tab and file an INR (Item Not Received) dispute. If the seller doesn't provide you with a satisfactory resolution within a couple days, escalate the dispute to a claim. PayPal will then review the information and make a decision.   If the seller cannot provide online viewable proof of delivery, PayPal will refund your payment.   Do not close the dispute until you've received the described item or a refund of your payment. ... View more

Did you provide PayPal with the USPS, UPS or Fedex delivery confirmation?   Was it an international shipment?   Call PayPal... login to your PayPal account and click on the "Contact Us" link on the right side of the page... there you will find the PayPal phone number for your account. If you can't login, use the following PayPal Customer Service phone numbers... 1-888-221-1161 (Toll Free for Premier/Business Accounts) 1-888-204-4481 (Toll Free for Premier/Business Accounts) 1-402-935-7733 (Personal Accounts) 1-402-935-2050 (Personal Accounts) ... View more

You can use more than one gift certificate or gift card per purchase. However, you can use only one coupon per purchase. Go here... http://pages.ebay.com/help/pay/certificates.html to learn more about eBay gift cards. ... View more

Login to your PayPal account... does the payment have an "On Hold - Ship Now" status? ... View more

Here's a screen shot...     ... View more