PayPal Community

Hi  Thank you very much for your query. The only way for you update your phone number or any of your account information, you have to be logged in to your PayPal account. And once your logged in, you may want to check these steps for you to update your phone number: How do I add, edit or remove a phone number from my PayPal account? From your computer, here's how: Go to your settings which is a small cogwheel found on the right hand portion of your PayPal account If you want to edit your existing phone number, click Update next to the number, enter the new information, then click Update Number. If you want to add a new phone number, click + in the Phone section to add a new phone number, then click Add Number (If you're adding a new mobile number, please confirm it). If you want to remove an existing phone number, click Remove next to the number you want to remove (you can only remove a phone number if you have at least two added to your PayPal account). From your PayPal app, here's how: Tap your Settings icon at the top right corner. Tap Personal Info. Tap Phone Numbers. If you want to add a new phone number, tap + at the top right corner, then type the number you want to add. Tap Add at the bottom of the page.  If you want to edit an existing phone number, tap that number, make your edits, then tap Update at the bottom of the page.  If you want to remove an existing phone number, tap that number, scroll down and tap Remove. Tap Remove once again (you can only remove a phone number if you have at least two added to your PayPal account). I hope this is helpful. ... View more

Hi,   Thank you for your query. In order for me to assist you with your concerns, I have some ways for you to access your account: Am I being asked to complete a security check so I can verify my account? No. You can verify your account by either adding and confirming a bank account, or applying for and being approved for a PayPal Credit product. However, we may ask you to confirm your identity to ensure you’re the one authorizing activity in your PayPal account. We may also do this as a security precaution if we see new or unusual activity, such as logging in to your PayPal account from a new device or from a different location. You can help avoid these checks by keeping your PayPal account up to date. Make sure your profile includes your current address, phone number, and personal information as well as your updated financial information.   How to complete the security check When you’re trying to complete your purchase or update your account, you may see one or several options to confirm your identity. Select an option and click Next. Follow the instructions you seen on the screen to complete the process.   Troubleshooting Below are some troubleshooting tips based on the option you may have selected. Receive a text If you’re not receiving a text from us, you may need to contact your mobile phone carrier and ask them to turn on short-code text messaging. Depending on the transaction/activity we’ll send you one of 2 texts. We may send you a text asking you to confirm your activity (by replying 1 for yes or 2 for no) or, we’ll send a text with a 6-digit code that you’ll need to enter on the screen. The code is in the body of the text and not the 725-729 from PayPal number. This code expires after 5-10 minutes. If you missed the time frame, click Resend if the option is available or click Try another way. Changing or adding a phone number to receive a text If you have more than one phone number added to your PayPal account, you can click Change to select the phone number you would like to receive the text. If you no longer have the phone number listed on your PayPal account, you can click Add to enter your current number. If you’re receiving an error, it’s likely that there’s a mismatch between the name and/or address on your PayPal account and the name and/or address on your phone billing statement. For example, if you’re on a family mobile plan and you’re not the primary account holder of that plan, our system will identify that as a mismatch and you’ll see an error message. Spelling variations, a maiden name, or other mismatches will also cause this error. You can try adding a different phone number if you have another phone number in your name.  You can also try another way to confirm your identity by clicking Try another way. Have us call you An automated service will call the number listed on your account. We’ll ask you to confirm the activity on your account. If you miss this call, select Have us call you again or click Try another way on the screen. Verify some info about yourself If you select this option, we’ll ask you to answer some multiple choice questions to verify your identity. These questions come from a public database and can go back as far as 20 years. They may be about property you’ve owned, places you’ve lived, or people you know. We don’t save or store the questions or answers in our system. If you don’t want to answer these questions or if you can’t remember the answers, click Try another way.  Answer your security questions If you select this option, we’ll ask you to answer some questions that you provided answers for in the past. They may be about your acquaintances, employers, or placed you lived. If you don’t want to answer these questions or if you can’t remember the answers, click Try another way.  Confirm your card number If you selected this option, we’ll ask you to enter your full credit card account number, as shown on your card we have on file. If you can't log in to your account, try to  add another credit card to your PayPal account. Receive an email When you choose to receive an email we’ll send a 6-digit code to the email address listed on your PayPal account. This code expires after 5-10 minutes. If you missed the time frame, click Resend. Enter the code on the screen and click Continue. If you don’t see the email from us, check your spam or junk folder. Push Notification If you see a screen like the one below while trying to log in or complete a transaction, check your mobile phone for a push notification asking for your authorization to proceed. Select the desired option and the screen will automatically take you to the next step. If you don’t see any push notification on the mobile phone, click Try another way. Select the desired option and the screen will automatically take you to the next step. If you don’t see any push notification on the mobile phone, click Try another way.   I hope this works for you.   ... View more

Hi,  Thank you for your query. In order for assist you with your concern, kindly check these steps: How do I change my email address:   If there's only one email address linked to your PayPal account, it's by default your primary email address. You won't be able to edit or delete your primary email address. If you want to replace your current email address with another one, you'll need to add and confirm the new email address, make it your primary email, and then remove the old email address. After you've changed your email address, remember to also update it in any associated eBay auctions or on your website to avoid payment interruption. Replacing your primary email address First, add and confirm a new email address: Go to your settings option which is a small cogwheel at the right hand portion of your PayPal  account Click the Plus sign(+) in the Email section. Type the new email address and click Add Email. Click Update next to this email address, and click Confirm this email. Find our email in your inbox to confirm this email address. Then, assign a new primary email address for your account: Go to your settings option which is a small cogwheel at the right hand portion of your PayPal  account Click Update next to the email address. Check the box next to Make this my primary email for receiving notifications, and click Change Email. Finally, remove the old email address: Go to your settings option which is a small cogwheel at the right hand portion of your PayPal  account Click Remove next to the email address. Editing a secondary email address You may add up to 7 email addresses to your PayPal account. Each email address can only be associated to one PayPal account at a time. You can update a secondary address following these steps: Go to your settings option which is a small cogwheel at the right hand portion of your PayPal  account Click Update next to your email address in the Email section. Update the email address and click Change Email. I hope this works. ... View more

Hi,   Thank you for your query. I understand you are having some challenges in accessing your PayPal account.  I may have some suggestions that you can consider.  Please see below: What can I do if I can't I log in? If you’re having trouble logging in, you may just need to clear your cache and cookies from your Internet browser. If you need help doing this, go to your browser's support page, or do a web search with "How do I clear cache and cookies in (Your Internet browser name and version, for example, Internet Explorer 11)?" Or you may want to consider switching to a different browser for example if you are using Google Chrome, you may use Internet Explorer instead. If you can’t log in to your PayPal account, you can recover access with these steps: Go to Log In. Click Having trouble logging in? Enter up to the email address you may have registered, then click Next. If an email address you entered is recognized we'll let you know which one. Click Continue to log in if you remember your password. I hope this helps. ... View more

Hi I also have this problems too, and I follow all of these steps more than thousand times. After they asked me verify email they ask me phone number(which i use it 2 years ago) for verify. I still don't understand How can I find my password to access to my old account?  ... View more

@esid721248 wrote: Enter the exact amounts of the 2 deposits made to your account, then click Submit. The reason why i asked this is because I cant find the point above. Like I SAID already, there is no option to confirm my bank account. Here is the screenshot of my account. picture     ... View more

@Vika7   Here's how to remove a card: Click Wallet at the top of the page. Click the card you want to remove. Click Remove card. A few things to keep in mind: You cannot remove a card if you have a pending transaction or if your card was the backup payment method for a recent instant bank payment. Wait a few days and try again. You may not be able to remove your card if you have a negative balance in your PayPal account. In this situation, you must bring your balance to zero or higher to remove your card. If you remove your only card and have a confirmed bank account, you’ll no longer be able to make instant bank payments. Instead they’ll be sent as eChecks, which take 3 to 4 working days to process. You may not be able to remove your card if you have a negative balance in your PayPal account. In this situation, you must bring your balance to zero or higher to remove your card.   Finally, you must not have the card linked as the funding source for any billing agreement or scheduled payment.    I hope this helps.    Advice is VOLUNTARILY given. Please leave Kudos / Solution if I have helped you. ... View more

Hi there   Thank you for your query. May I suggest that you may want to visit Honey's page at https://www.joinhoney.com/ ... View more