Account General

[Mostafa111]

I need help, please I have closed my PayPal account a month ago as I do not use it frequently. But I need to remove the debit card and mobile number assigned to my cancelled account so in future I can use them again coz I know I am going to create a new PayPal account in the near future. PayPal have advised me to wait for a couple of days and the details will be automatically removed from the closed account, I have checked now after nearly month or so, and I'm still getting the same error "This card is connected to another account". I was advised by one of PayPal reps to talk to live chat while logged in to my new PayPal account and ask them to transfer the card details to my new account. I've been trying to do so for a 3 weeks or so but every time I chat with PayPal customer support I get the same message: sorry, but no customer support agents are available at the moment. These trials were all done at different times, but all the time no one is available. What can I do now? I Need Help Please

[kernowlass]

@Mostafa111 

Only customer services can remove it for you?

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.