Hello @Ksenia12,
Welcome and thank your for posting your concern.
We understand that you want to know about the reason of your PayPal balance to be in negative. You can check your PayPal Activity page to find out the reason. Here are some of the reasons which is responsible for negative balance-
- You tried to pay using your bank account, but your bank was having technical problems, or there wasn’t enough money to cover the payment.
- A buyer opened a dispute, but there was insufficient balance to cover the amount.
- A chargeback was filed through the Credit Card issuer – more information.
- A refund was issued on your behalf to cover a buyer complaint.
- A payment that wasn’t eligible for Seller Protection was reversed.
- An unauthorized payment was made from your PayPal account.
Kindly refer the help centre article to know more about negative balance and how to resolve it. You can reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.
Hope this helps you!
Warm Regards,
Shradha
