have not received my refund

[corissashelby22]

I was supposed to receive a refund towards my cash app account. It was for $49.12. I withdrawal that money towards my PayPal debit card on the same day from my cash app and I issued a refund back towards my cash app account because paypal wouldn’t let me transfer my money back. however, it’s been six days. They told me to wait 3 to 5 business days until the eighth and I waited till the eighth and I have not received anything. It was issued on November the 3d on sunday. Has anyone experienced before because I don’t know where my money is I’ve contacted Cash app and they said they do not see anything processing through.

[PayPal_Shradha]

Hello @corissashelby22,

Welcome and thank your for posting your concern!

We are sorry to hear about the issue with your refund and we understand how frustrating this must be for you. Kindly reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page. You can also refer the help centre article to know the steps to contact customer support.

Hope this information is helpful for you!

Warm Regards,
Shradha