Hello @a72h
Welcome to the PayPal Help Community and thanks for posting!
I understand your concern regarding the refund process. You can refer to the article for details to get the refund and the timeframe for escalating disputes for refund: https://www.paypal.com/cshelp/article/help100. Additionally refer the below article to get details on the refund processing timeframes: https://www.paypal.com/cshelp/article/help130 . On this public platform we will not be able to investigate your account or take any actions. In this situation, I would recommend you contact our customer support team through the available contact options so that our advisors can investigate the case and help you accordingly. You can reach out to our team to help you with what next to done and help you accordingly. You can reach out to the Support Team by clicking the contact us option at the bottom of PayPal page.
Hope this information helps,
Ajay
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