Refund

[macekboris]

Greetings.

How to refund if you are usning the friend & family option ?

[kernowlass]

@macekboris 

If you received a friends/family payment you should still be able to click on the transaction and then on the 'refund' option bottom of that details page to return a refund back to the original sender.

[macekboris]

As this is a 'friends and family' payment and is not covered by Purchase Protection, you will not be able to bring any purchase related cases for it.

This is a translation.

I don't have that options 😞

I've sent the money but cannot refund it.

[kernowlass]

@macekboris 

Would have been helpful if you had said you were the buyer and not the seller.

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his Paypal fees and negates your buyer protection at the same time.

You would also not be able to open a dispute (apart from one citing an unauthorised transaction), which would be automatically closed as you did authorise the initial payment.

Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.

If you funded your Paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment.