Paypal is holding my refund

SunnyMe2024
New Community Member

Service is soo bad now.. I made a purchase that got lost so the seller refunded me. Its supposed to go to my account ina few hours but now they're holding it and transferring it to my bank account which takes up to 7 days.  This might seem like a normal issue but I'm not supposed to get a ton o f refund for purchases in my bank it looks like I am making more money than I'm supposed to.  Customer chats are ignoring my questions and giving me fake answers and making it harder for me to get my money back. I tried to report the issue and it wont let me. So I looked for disputes and it wont let me.  I'm not sure what to do I don't like talking on the phone but they are messing up soo many things for me.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@SunnyMe2024 

 

Pending refunds can only happen for two reasons.

1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/cshelp/article/where-is-my-refund-help130


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