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I've spoken numerous times with PayPal to try and get this fixed, but they are unwilling to esculate or look into the manner.
To give you background on what has happened;
1. I had a PayPal "Business" account for over a decade.
2. I recently changed to a "Personal" account. I followed PayPal's FAQ, which said to close the business account, and to then create a new personal account, using the same email address, which I did.
3. I re-setup and verified all things, such as CC, Bank Accounts etc.
4. I can deposit money into my account, I can spend money, but I cannot "Request" money.
5. PayPal support WILL NOT esculate or help (ie below). I've been over 2 months, and it still does not work, on both desktop or the phone app.
6. I have a funny feeling, that when I closed my business account, I had an open/unpaid money request.... and I have a funny feeling that somehow this is causing the error on my new personal account. But again, no one at PayPal wants to investigate or look into the manner.
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We appreciate your patience in waiting for our response and you for bringing it to our attention and allowing us to address it.
I’m sorry this has happened to you. It’s not the experience we wish to create for any of our customers.
I understand your concern, PayPal always puts security measures in place to review all of the activity on our customers' PayPal Accounts.
I would suggest kindly uninstalling and reinstalling the PayPal APP or clearing the cache or browsing history before making the payment request.
If you also putting notes remove them. Then try to log in again and send the money request.
If it is still the same and there is an urgency in this matter, I regret that you need to make the money request outside of PayPal as this transaction triggered the security of the PayPal system. PayPal cannot compromise the security of our customers as this is our top priority.
Thanks for contacting PayPal. You may close the conversation when you are ready.
