Customer wasn't able to complete her order on our shopping cart, yet claims she has two pending transactions to us. She gave us the transaction numbers, but we have no record of them because she didn't complete the order. How does she get these transactions reversed? We aren't able to issue refunds (or fill her order) since the order was never completed.
The funds aren’t there for me to claim them. It’s like the payment was authorized but order never completed, so the auth is in limbo. These transactions do not exist in my account, only hers, and she isn’t willing to wait 30 days for the auths to drop off. I’m not willing to ship her order because the payment was never received.
