how to a get a full refund and how do we stop this site from using PayPal

[HBazza]

In good faith I ordered a product from Buy-tech.net, I have since discovered that this is scam with no way of returning goods - how do I a get a full refund and how do we stop this site from using PayPal

[kernowlass]

@HBazza 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[HBazza]

It is now 14 days since I received the wrong product "not as described etc" so far I have had no response from the seller via PayPal, however they have tried to negotiate a partial refund via email outside of PayPal and requested that I cancel my PayPal case, saying that they are unable to provide a refund with the PayPay case still open with the reason given  "PayPal have withheld payment".

I have escalated my case with PayPal as I believe the seller Buy-Tech is responsible for trying to mislead me and take money for a product that I did not order (essentially Buy-Tech shipped a completely different, lower cost, inferior product).

What I have discovered since is that the seller Buy-Tech has a number of reviews (trust pilot, DE review etc) where the same issue arises of where they are attempting to take money for items that are were not ordered (essentially they ship an inferio lower cost product versus the one that you order from their website). Given that this is looking like a common occurence I can not understand why PayPal continues to provide their payment service for this seller, to some extent PayPal is provide validiy  for this seller and they various scams, what I wouldlike to see is PayPal removing the ability for Buy-tech to use their services and prevent further harm.

[kernowlass]

@HBazza 

They won't because they are one of many scam websites working in China.

If you 'remove' them then all they do is change names and start straight over again.

So best just get as many 'names' out there for folks to avoid.

Also always check this on the websites as scam ones often have....

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.