Why funds on hold 2 days after "marked as shipped" delivery?

selby4
Contributor
Contributor

Sold item privately to buyer. Received payment. Printed UPS label via Paypal/Shipstation, shipped item. UPS tracking shows delivery 44 hours ago. Status of transaction record hasn't changed. Transaction record still says:

==================

ON HOLD Apr 18 [label printing and ship date]

Available by May 9

...

! You have successfully updated shipment information. You’ll get your money within 1 day of delivery.

...

Have you received this order? [No, of course not -- I shipped it]
Marked as shipped
==================
 
Is there something I have to do to get my money "within 1 day of delivery"?
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2 REPLIES 2

selby4
Contributor
Contributor

Yep, I had seen that page.  I used one of the methods it says will shorten the hold: cause automatic tracking by using an approved shipping carrier, in this case by printing the label via Paypal.

 

As I noted in my OP, my transaction info says, "You have successfully updated shipment information. You’ll get your money within 1 day of delivery."

 

It's now been four days since delivery.

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