Refund money sent to me is on hold. it's been 2 weeks & I still don't know what to do to get it.

[micalegre]

I received an email from paypal stating that some money I was expecting was already sent to my paypal account. But upon check, the amount didn't come in. The supplier that sent me the amount said that the transaction was on hold. I'm not sure why. I don't know if it has anything to do with the fact that the paypal account has been inactive for YEARS. MANY, MANY YEARS. I only used it again to receive a refund from a US company (I am a foreigner, but I opened this paypal account back when I was living in the US). I sent a message to paypal hoping for an answer but I was just sent an automated message that wasn't much help at all. Hope someone in the community can help me.

Thank you!

[kernowlass]

@micalegre 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212