PayPal told me that i have recieved refund but it had never arrived on my card or paypal balance.

[Nikola289]

PayPal told me that i have recieved refund but it had never arrived on my card or paypal balance.

[kernowlass]

@Nikola289 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

[Nikola289]

It is already more than a month since they said it had been refunded.

[kernowlass]

@Nikola289 

ok, then contact customer services.