Can add tracking info , getting error "We're experiencing technical difficulties" from paypal

[prakashnikhar]

Hello, my payment is on hold, I am trying to add tracking information as per the help center instructions, but am getting the following error

[prakashnikhar]

anybody facing same problem?

[prakashnikhar]

issue yet not solved

[PayPal_RebeccaN]

Hi there @prakashnikhar, 

Welcome to the PayPal Community Forum and thank you for your post. 

I am sorry to see you are having issues adding a tracking number to your transaction. 

Please attempt to add your tracking ID using the PayPal Website rather than the App. 

Also, I would advise attempting this using an alternative browser and/or cleaning your cache and cookies. 

If the issue still persists, you may need to contact our customer service team for help with this. To contact our customer service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 

You can also contact us via Facebook PM's or Twitter DM's. 
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal

I hope this helps, have a nice day! 

Rebecca 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[prakashnikhar]

Hello Team,

My payment is on hold Transaction ID: 78H50438W7627282L , for this transaction tracking information is not required, this work is based on official work for software testing. unnecessary my payment is on hold,

Please release it ASAP.

Thanks!

[djmabf]

Same here for over a year.