Suggestion for Shipping/Tracking number

SPense
Contributor
Contributor

CHANGE THE TRACKING NUMBER INPUT AREA - I have a retail store but I also have a significant phone order clientele - I do not sell through my website because all of my orders are 100% custom.  It would be very helpful to change the order fulfillment area to offer 'LOCAL PICK UP" and 'HAND DELIVERED"  as options to prove fulfillment of an order.  There is not always tracking information to provide so the current options are very limitging and also cause the algorithms to question my order fulfillment as "potential fraud" because I do not always have a tracking number.

Login to Me Too
3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@SPense 

 

https://www.paypal.com/us/cshelp/article/how-can-i-release-my-payments-on-hold-help129

 

  1. Update the order status if the held payment is for a service or intangible item (e.g. piano lessons, e-book). We'll release the hold 7 days after you confirm the order status as Completed.

Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

SPense
Contributor
Contributor

Thank you for your response - it's not about payments held.  It's simply a request to add one additional options to the "Status of Order" options which states "LOCAL PICKUP/DELIVERY" - this will provide a more accurate status for those who serve the local community as well as online or distant customers.

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@SPense 

 

Have you looked into getting a QR code that may help?


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.