Pending payment

[magicraftshop]

Hi.
I need an help or clarification from you, if it is possibile.
I received few days ago a payment from ebay ( I sold an item ) and the payment is in pending on my paypal account ( I'm not new on paypal ). I don't know if I have to wait or I have to accept it in some way. Anybody can help me please?
The payment come from Germany.
Thank you

[kernowlass]

@magicraftshop

Did they pay you in sterling or euros?

[magicraftshop]

I think euros ( the buyer is german )

[kernowlass]

@magicraftshop

ok well thats odd because if you list your auctions on Ebay in sterling then when the buyer pays you via Ebay checkout then it should go through as sterling !!!

[magicraftshop]

Ok thank you. So I need to wait and do nothing is that correct?

[kernowlass]

@magicraftshop

One more thing is there a clearance date?

[magicraftshop]

In retrospect, I don't know what kind of valute he used. I received the payment in £ from ebay co.uk, so I'm note sure.
I attached the picture about the payment.
What do you mean with clearance date?

[kernowlass]

@magicraftshop

ok well it says ''please wait before shipping'' and there is no clearance date to say its an echeque OR the new seller hold and it does not appear to be a currency issue.

So sorry but i am out of ideas, your best bet is to phone customer services and ask them and if you find out come back and let us know.

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

[magicraftshop]

Thank you for your help 😄 very kind