missing orders

kingvaperuk
Contributor
Contributor

Hi, we are an online vape store using opencart 2.11, we use paypal standard for our transactions, and all was fine but recently our orders are not showing up in opencart, paypal send me an email saying that they have recieved funds so I know I have an order, and I can find the order if I use the "missing orders" filter in opencart, I have not upgraded anything so not sure why this is happening, I have read that I may have a setting in paypal wrong, that I have to have IPN enabled in paypal to update my orders, if anyone has any ideas, i would really appreciate the help, thanks

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2 REPLIES 2

gahumber
Contributor
Contributor

Missing orders are the worst. Check your day’s order totals with data from another system or with PayPal directly. It’s not unheard of that IPNs do not arrive.

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kingvaperuk
Contributor
Contributor

Thanks for the advice, will check it out.

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