PayPal Community

illya_strikhar · ‎Apr-04-2014

Just installed the buy now button on http://illyastrikhar.tumblr.com/, was very easy and fast. But when I click on the button and get redirected to PayPal, it says 'Some required information is missing or incomplete. Please correct your entries and try again.'

I guess I must have done something wrong while pasting PayPal code to Tumblr (just followed this instruction: http://www.thericcios.com/resumes/chris/?p=96), so PayPal doesn't capture the text / price of an item in the post.

Any ideas?

snowshoe · ‎Apr-04-2014

Looks like your using special characters in your option values. You can't use special characters such as parentheses or brackets or quotes, etc. What you need to do is go back to My Saved Buttons and edit your item buttons.

For example, your option values presently look something like this:

<option value="Маленький (А3)">Маленький (А3) $5,00 USD</option>
<option value="Средний (А2)">Средний (А2) $6,00 USD</option>
<option value="Большой (А1)">Большой (А1) $7,00 USD</option>
<option value="Огромный (А0)">Огромный (А0) $8,00 USD</option>

Try removing the parentheses from the option values so it looks something like this:

<option value="Маленький А3">Маленький (А3) $5,00 USD</option>
<option value="Средний А2">Средний (А2) $6,00 USD</option>
<option value="Большой А1">Большой (А1) $7,00 USD</option>
<option value="Огромный А0">Огромный (А0) $8,00 USD</option>

Then resave your code and recopy back to your web page.

After you have made your changes to your item button code, be sure to delete your web browser's cookies, temp files and history before testing the changes. This ensures a clean start. Delete the browser's cookies, temp files and history, then close the browser, reopen it and then test your code.

illya_strikhar · ‎Apr-04-2014

Thanks for a tip!

The problem persists, now it says: 'PayPal cannot process this transaction because of a problem with the seller's website. Please contact the seller directly to resolve this problem.'

Any ideas?

snowshoe · ‎Apr-04-2014

Looks like it's time to go thru some troubleshooting steps in order to identify the root cause.

Go back to your PayPal Account, My Saved Buttons, copy the code again but, this time paste the code into a blank web page like the example below. Save the page to your computer with an htm or html extension, i.e., " test.html " . Then open that page with your web browser and test it. If it works, then you know your code is good.

If the code still does not work, it may be because PayPal can't read your language characters in the option values. Change everthing to English, save and retest again with a blank using a blank web page.

As you're dealing with several possible causes, you have troubleshoot one step at a time.

The code must work by itself without Tumbir. Then move on to testing via Tumbir.

Here's an example of a blank web page:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
<head>

<title>Test</title>

<!-- START META TAG SECTION -->
<meta charset="utf-8">
<meta http-equiv="Content-Type" content="text/html;charset=utf-8">
<meta http-equiv="Content-Language" content="en">
<!-- END META TAG SECTION -->



</head>

<body>

<!-- INSERT TEST CODE HERE -->





<!-- END TEST CODE SECTION -->



</body>
</html>

illya_strikhar · ‎Apr-04-2014

Did that, same thing happens - it just redirects me to the same paypal error page: https://www.evernote.com/shard/s207/sh/771009aa-2773-4f03-8d6d-4e4b39a9448b/a8f1275dd00b29cdb66dc049...

But what should've happened by design in this test.html? There's no item that is attached to this 'Buy Now' button, I'm not buying anything, just pressing the button and it naturally redirects me to PayPal error page. I think that's why Tumblr doesn't work - 'cause the button isn't connected to the items in my Tumblr. So I wonder, how do I connect them?

Thanks for helping me snowshoe, really appreciated.

snowshoe · ‎Apr-05-2014

Not sure what to tell you at this point, suggest contacting Tech Suppot and ask them to take a look. (Maybe the issue is account/country related.)

https://ppmts.custhelp.com/app/home

You will need to setup an account first, then you can submit and track your question. I would be curious to know what they figure out.

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