Buy now button (French) problems

GlennSmithFR
Contributor
Contributor

I maintain a French website where I use a buy now button with a dropdown menu.  I get regular reports from clients, and I often see myself, the error saying that the transction can not be completed because of an error with the merchant's site.  The error appears to be erratic.  One initial question, though - currently the site is entirely http, not secure https - is this an issue or not?

I've tried to ensure that there are no accented characters, etc. in the menu texts.

The current button code :

            <!-- start Paypal -->
<form action="https://www.paypal.com/cgi-bin/webscr" method="post" target="_top">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="X3TTL9Z2HK5VA">
<table id="Table3">
<tr><td><input type="hidden" name="on0" value="Choix de consultation">Choix de consultation</td></tr><tr><td><select name="os0">
    <option value="Accompagnement therapeutique 50mn">Accompagnement thérapeutique 50mn €45,00 EUR</option>
    <option value="Etude + consultation 50mn">Etude + consultation 50mn €60,00 EUR</option>
    <option value="Etude actualisee + consultation 1h30">Etude actualisée + consultation 1h30 €80,00 EUR</option>
    <option value="Consultations suivantes">Consultations suivantes €40,00 EUR</option>
</select> </td></tr>
</table>
<input type="hidden" name="currency_code" value="EUR">
<input type="image" src="https://www.paypalobjects.com/fr_FR/FR/i/btn/btn_buynowCC_LG.gif" border="0" name="submit" alt="PayPal - la solution de paiement en ligne la plus simple et la plus sécurisée !">
<img alt="" border="0" src="https://www.paypalobjects.com/fr_FR/i/scr/pixel.gif" width="1" height="1">
</form>
            <!-- end Paypal --> </div>
Thanks, in advance

Glenn

 

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2 REPLIES 2

snowshoe
Frequent Advisor
Frequent Advisor

Not having a secure web site is not the issue. 

 

Unfortunately there's appears to be "nothing" wrong with your item button code as it tested fine with several different web browsers.

 

Assuming your account is either a Premier or Business and it's "verified", really can't think of any other things that would cause issues for you.

 

Another option would be to follow-up with Tech Support with your concerns.

https://ppmts.custhelp.com/app/home 

 

 

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GlennSmithFR
Contributor
Contributor

Thanks for the feedback.  Yes it's a business account, and verified.  I'll try the tech support.

BTW is there any way of getting a more meaningfull error back - the 'there seems to be a problem...' is as useful as a hole in the head.

Thx again

Glenn

 

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