pending on ebay. mistyped email address

[confusedhelp]

help please,

sooooo fustrating.

I listed items on ebay, made a typing error and ended up having to contact all my buyers to pay me directly through paypal. most did with no problem.

PROBLEM I now have is...... I listed the next lot and double checked that the email address was correct however the payments are almost all pending still!

HELP? 😞

[kernowlass]

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes?

[Karenkelly16]

Hi I have similar prob. Can't get payment as when checked on listing the email address is wrong? How do I change this? Does buyer have to cancel original payment and send me a new one? Thanks

[kernowlass]

Firstly can you add that email addy to your paypal account, as you can have up to 8 on the one account.

If not then you need to contact your buyers and ask them to see what it says in there paypal accounts either:


1. Unclaimed with a cancel option.
2. Unclaimed.
3 Completed.


If its:
1. Then ask them to cancel the payment but tell them that it will take a few days to go back to their funding source if they funded their original payment with a debit or credit card. Then get them to use the "send money" > Goods option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen.
2. If there is no cancel option then the buyer will get their money back automatically 30 days after paying if it remains unclaimed. You will need to sort out between you if you want to still go ahead with the sale or cancel it.
3. If its completed then come back for more advice.


Then next time you list an item for sale change the email addy during the listing process and check everytime.

Also to help you sort things with your buyers you can pull their contact info if its an ebay transaction. Go to advanced search top of ebay pages > contact member left column > fill in the details and ebay will send you an email with their telephone number.