Permanently limited

[Wanderlonds]

One day paypall had me put 160€ish on my account so i figured i had probably been in the minus somehow and put it on there. However not long after my account was permanently limited 140€ still being on the account... it read the reason for it would be sent to me but there was really no reason at all sent to me... I contacted support and it wasn't easy to contact them but when I was finally able to share my story with them they simply said "oh we are not obligated to tell you the reason and will not tell you" I'm sorry what kinda bs is this? Paypall was a comfort i've been using for so long, all my online purchases depend on it, stuff I can't pay any other way depends on it as I own no credit card. I can't ever use it again and I can't even know why??

[kernowlass]

@Wanderlonds 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside.

However you have to wait until you receive the Paypal email citing you are now eligible to withdraw those funds.

Sometimes they confiscate funds if you have violated their acceptable use policy.

Paypal also may request further documentation from you before you can withdraw those funds.

https://www.paypal.com/us/cshelp/article/how-do-i-contact-paypal-customer-service--help378

You can rarely appeal a permanent ban but if you want to try an appeal then contact customer services.

They 'may' pass it to the back office but the chances of the appeal being successful are slim. Paypal state that the decision is not made lightly and once made is usually final.

https://www.paypal.com/us/cshelp/article/how-do-i-contact-paypal-customer-service--help378

[Gracie225]

PP-L-467668069860