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JIANGONGSHA Wigs

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Jgorepage
Contributor
Posted on
Purchase not received $ 65.66 ordered on November 26 2020. I am requesting a refund Shipping or tracking number 55943-WPR78632. Trans ID 7221076160511R
5 REPLIES 5

JIANGONGSHA Wigs

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kernowlass
Esteemed Advisor

@Jgorepage 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it....or one for your country.
https://www.paypal.com/us/webapps/mpp/returns



Advice is voluntary.
Kudos / Solution appreciated.

JIANGONGSHA Wigs

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Alex638
Contributor
I’ve received the 3 wigs and the top didn’t look like the pictures and was not well don’t I’ve complained they want to refund 25% but I don’t want them just want to return and have my money back but they don’t send the return address on the delivery package so be prepared when you received it I wish I wouldn’t never had receive it because at least they’re forced to give my money back now even PayPal is not helping me with the returning

JIANGONGSHA Wigs

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Juliana7726
New Community Member
I also ordered on April 19 2021 for $56.87 and still haven't received my package yet. I too would like a refund from this company. My confirmation number is 17987798804. If anyway possible can anyone help please.

JIANGONGSHA Wigs

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kernowlass
Esteemed Advisor

@Juliana7726 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.

JIANGONGSHA Wigs

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DebPowell
New Community Member
I ordered 3 wigs. They were glueless, and came off ur hairline without u even detecting it was a wig. The crap I got was shameless. Cheap looking, no natural hair line. My bank Citibank disputed & got me a permanent credit. They are a sham.

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