How to report a fraud transaction that is not in the paypal account

[AR_R]

I have seen two statements from Paypal on my credit card statement, but they do not show up in my Paypal account. It's also not the credit card I have linked to Paypal and the charges don't tell me anything. How can I report this to paypal to check what it is about or if it is a scam? I can't find a mail address and since the transaction is not in my account I can't report it as fraud.

[kernowlass]

@AR_R 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services and your card issuer to query the transactions.

You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.

[AR_R]

Thank you very much for your fast answer. 

I do have a number behind the transaction, so Paypal might know, whether it was really paid by credit card as a guest user or whether it's a fraud (I do not remember paying anything like that - but as it's a small amount and at the end of June I might not remember). It shows up like this: Paypal *Paypal.com, 1234567890 (of course with another number). Do you know how it's possible to contact paypal customer services? I can't find a phone number nor a e-mail address. 

If I do contact my credit card company to report a fraud it will cost me a lot, if it was not a fraud and just something small that I forgot. 

Have a great day. 

[kernowlass · Accepted solution]

@AR_R 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[AR_R]

Thank you very much, this really helped me. At the end it really was a scam. 

Kind regards