How is someone able to make a unauthorized transaction on my account?

CobraUK
Contributor
Contributor

How is someone able to make a unauthorised transaction on my account?, every time I make a payment the screen it goes to my barclay card site to check I am the right person before payment is made, so I don't know how someone did it ?

I have been refunded the money so no issue there, I would just like  to know how they did it, PayPal wasn't able to tell me just said they were looking into it?

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2 REPLIES 2

Jayjr-71
New Community Member
I have been trying to get the same answers however unlike you I haven't gotten my back yet and don't know how to go about it they've already taken 1200 bucks?
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PayPal_Shradha
Moderator
Moderator

Hello @Jayjr-71,

 

Welcome to the PayPal Community Forum! 

We are sorry to hear about the unrecognized transaction made from your PayPal account. Kindly file a report to us for the unauthorized transaction you found in your PayPal account. Please refer the help centre article How do I report an unauthorized transaction or account activity? to know the steps to report.

You can also reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.

Hope this information is helpful for your!

Warm Regards,
Shradha 

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