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Selki
Contributor
Contributor
Hello, I just got an email from someone for a purchase I never made. I do not use PayPal. I am not sure what to do now
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Selki 

 

If its a spoof then NEVER USE ANY LINK OR ANY PHONE NUMBER.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

Also if they ask you to call the number in the email then it would be fake paypal agents trying to scam you for money to 'fix' something. 

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email / download an attachment OR phone them on a number in an email, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/smarthelp/article/how-do-i-spot-and-report-a-fake%2C-fraudulent%2C-or-phis...
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity



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Selki
Contributor
Contributor
The email that I got said "Thanks for your payment! Your order is being processed and will be shipped soon. Let us know if you need any help. 6YZEJBMKCO4_265" And the was an attachment (PDF file) "payment confirmation" and there where "details" of what I "bought". I'm not sure what my next steps should be? Because I tried to login into Paypal with that email and I couldn't. Something was wrong with it, so I'm imagining I haven't logged in with that one the first time. Should I contact someone? Should I just ignore it? If yes, then what was the reason to send the email if it's only a PDF file and it would do nothing? Just to scare someone? I'm having so many questions.
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