Fake invoices are being sent from my account to random people, how is this possible?

[xnau]

This morning there were about 24 fake invoices sent out from my account to random people. I canceled them of course, but how is this possible?

Does this indicate my account has been accessed by an unauthorized person?

[PayPal_Shradha]

Hello @xnau,

Thank you for your post and welcome to the community! 

We are sorry to hear that you have received a fake invoices. What you describe receiving is a common ploy that fraudsters use to trick people using email. Kindly avoid clicking any link and do not open or download attached documents in email. Kindly do not call or message on the contact number mentioned in an email. If you have received an email mentioning contact PayPal support team, always reach out to us by logging in to your PayPal account and contact our customer support.

Also, If you receive a suspicious email that is related to PayPal, then always check your resolution centre by log in to your PayPal account. If you didn't find any related details in the resolution centre means it's a fraud. Here's a great Help Center article on How to spot fake, fraudulent, or phishing PayPal emails or websites and What are common scams and how do I spot them?

You can also reach out to our customer support. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page. You can also reach out to our Customer Support Team by accessing the link given http://www.paypal.com/cshelp/contact-us

Hope this info helps!

War Regards,

Shradha

[xnau]

Thanks for your reply, Shradha

This is not a case of me receiving fake invoices. What happened was that the fake invoices were sent from our account. I don't understand how that is possible, I am hoping that someone can explain this!

[PayPal_Shradha]

Hello @xnau,

Thanks for clearing your concern in PayPal's Community Forum. 

We are sorry to hear that unauthorized invoices has been sent from your account. Kindly reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest".

Hope this helps you!

Warm Regards,
Shradha