Credit card assigned to a PayPal account that is not mine .. what to do ?

[Aa_UkAz]

Hi All, need some guidance. My elderly mother has no PayPal account yet a number of transactions have appeared on her credit card statement. We have called the credit card company and they have cancelled the card. As we have no idea what PayPal account is being used, is there a number we can call or is there guidance on this forum on what the options are?

[kernowlass]

@Aa_UkAz 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However the seller or merchant may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services and your card issuer to query the transactions.

You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.