Permantly limited account out of nowhere?

[Zuril]

Dear Paypal,

Two weeks ago, my dear student and friend Marie [removed] tragically passed away in Singapore.

I decided to start a fundraising in her memory to support her family and her 15-year old son back in the Philippines. People have been touched by Marie [removed]'s story and have been very generous; SGD 5,851 have been raised so far. I turned to PayPal as I have personally been using the system for many years as my preferred platform to gather funds.

What a mistake…

After contacting PayPal, everything initially ran smoothly after confirmation that I could continue with my project. However, without any warning, my account was suddenly and permanently disabled. No reasons were given even after multiple calls and messages. I have left more than ten messages and the only replies are automated ones.

This is very confusing, frustrating, and shocking as PayPal's actions are hurting loved ones that really need these funds to pay for body repatriation, funeral, etc.

Here is the link to the crowdfunding that I have started:

[removed]

I am not losing hope that this sad situation is resolved quickly.

Cyril.

[kernowlass]

@Zuril 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Zuril]

Hi, Thank you for your reply. Yes I did. but no real development. Nobody seem to care and I received the same type of automated messages. Imagine trying to raise funds to help people with limited ressources and having your account limited without prior notice. It is just unfair and disgusting… I did not know Paypal was capable of this…