My account has been stuck in a loop of "Provide more infomation to hold an account" for months.

[M0nk3ydu]

My account has been stuck in a loop that means I cannot withdraw any funds.

On the main account home page a yellow box appears under my balance that says "Provide more information to hold a balance ".

Next I press continue and it prompts "Your account's limited. Let's get it back on track.".

After I continue again a page comes up that says "Thanks for providing your info.

If you had to upload documents to confirm your identity, we'll let you know your account status within 2 to 4 business days."

I submitted these documents a long time ago and IIRC they were accepted. I never hear anything back and my account remains "unverified". The problem is consistent between mobile, desktop and different browsers. 

I have rung up support and they notified me that on their end this error is not visible and that on their system my account is verified.

[novid100]

I've had this exact same problem for almost 2 years. Did they end up fixing it for you?

[M0nk3ydu]

Unfortunately support was quite unhelpful and struggled to even see why it was an issue, let alone fix it.

[novid100]

I submitted a formal complaint too paypal because that seemed like it was the only option left about a week ago. still yet to hear back...